Contact information

At HavenBoxHub, we believe that dependable customer support is an important part of a positive shopping experience.

Whether you are looking for information about our shoe storage boxes, need assistance choosing between different storage solutions, have questions about an existing order, or require help with a return or refund, our team is here to assist.

We welcome customer inquiries and value the opportunity to make every interaction clear, helpful, and straightforward.

1. Business Information

Business Name: WM COMPANY LLC

Website: https://www.havenboxhub.shop/

Business Address:

WM COMPANY LLC
15925 SW 308 STREET
HOMESTEAD, FL 33033
United States

Customer Service Contact: Joshua Berry

Customer Support Email: [email protected]

2. Customer Service

Our customer support team is available to assist with general questions and order-related concerns.

You may contact us regarding:

  • Product descriptions and specifications.

  • Shoe storage box dimensions and features.

  • Shoe storage bag usage and care.

  • Clothing storage box information.

  • Product availability.

  • Order confirmations.

  • Payment and checkout questions.

  • Shipping fees and delivery estimates.

  • Tracking information.

  • Missing or delayed packages.

  • Damaged or defective products.

  • Return eligibility.

  • Refund status.

  • Order cancellation requests.

  • Website functionality and general assistance.

We encourage customers to provide sufficient details when submitting an inquiry so that we can understand the situation and provide relevant assistance.

3. How to Contact Us

For the most convenient communication, please contact us by email:

[email protected]

When submitting an inquiry, please consider including:

  • Your full name.

  • Your order number, if applicable.

  • The email address used during checkout.

  • The product involved.

  • A brief description of your question or concern.

  • Relevant photographs or supporting information, when necessary.

For example, if a shoe storage box arrives with a damaged panel, including a photograph and order number will help us understand the issue more quickly.

4. Order-Related Assistance

If you are contacting us about an existing purchase, please include your order number in the email subject line or message.

This helps us locate the correct transaction and review the relevant fulfillment information.

For questions concerning:

Order Status: Please provide your order number and purchase date.

Shipping and Tracking: Please include your tracking number, if available.

Returns and Refunds: Please describe the reason for your request and identify the affected product.

Damaged or Incorrect Products: Please attach photographs showing the item and relevant packaging.

Payment Issues: Please provide the order reference and a description of the payment concern. Do not email your complete credit card number or security code.

5. Customer Support Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may vary depending on the nature and complexity of the request, the volume of incoming messages, weekends, public holidays, and the need to obtain additional information.

Some issues, including carrier investigations and payment-related disputes, may require additional review.

We appreciate your patience while our team works toward an appropriate resolution.

6. Our Commitment to Customers

At HavenBoxHub, we aim to provide practical products and dependable service.

Our customer support approach is guided by the following principles:

  • Clear Communication: We aim to provide understandable and relevant information.

  • Respectful Assistance: Every customer inquiry deserves professional attention.

  • Fair Resolutions: We review product and order concerns based on the available information and applicable policies.

  • Reliable Follow-Up: We aim to keep customers informed when additional investigation is necessary.

  • Privacy Awareness: Customer information is handled in accordance with our Privacy Policy and applicable laws.

We appreciate the trust customers place in WM COMPANY LLC when purchasing through HavenBoxHub.

7. Official Contact Details

For all general inquiries, please use the following official contact information:

WM COMPANY LLC
Attn: Joshua Berry
Website: https://www.havenboxhub.shop/
Email: [email protected]
Business Address: 15925 SW 308 STREET, HOMESTEAD, FL 33033, USA

We look forward to assisting you and making your experience with HavenBoxHub as convenient as possible.