Refund policy

At HavenBoxHub, we believe that an organized home begins with practical storage solutions. Whether you are keeping your favorite shoes neatly arranged, protecting footwear during travel, or creating extra room in your wardrobe, our storage products are designed to make everyday organization simpler and more convenient.

We want every customer to feel confident when shopping with us. This policy explains how returns, exchanges, refunds, and product-related concerns are handled.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided that the merchandise meets the conditions described below.

To qualify for a standard return:

  • The product must be unused, unwashed, and in its original condition.

  • Shoe storage boxes must not have significant scratches, cracks, broken panels, or signs of assembly-related damage beyond normal inspection.

  • Shoe storage bags must be clean, unused, and free from tears, stains, or alterations.

  • Clothing storage boxes must retain their original structure, closures, handles, and other included components.

  • Products should be returned with their original packaging, accessories, and any accompanying instructions, whenever reasonably possible.

  • Customers must provide valid order information so that we can verify the purchase.

We encourage customers to inspect their products shortly after delivery. If something does not look right, contacting us promptly makes it easier to investigate and provide an appropriate solution.

2. Items That May Not Qualify for Return

Certain products or circumstances may make a standard return ineligible.

These include:

  • Products that have been substantially used, washed, modified, or damaged after delivery.

  • Storage products with missing components or accessories that cannot reasonably be separated from the original set.

  • Items damaged through improper handling, excessive weight, incorrect assembly, or use outside their intended purpose.

  • Products returned without sufficient order information to identify the transaction.

  • Items that have been altered or repaired without our authorization.

These limitations do not eliminate any rights customers may have under applicable consumer protection laws. Defective, incorrectly delivered, or materially misrepresented products will be reviewed separately.

3. Damaged, Defective, or Incorrect Products

We understand that storage products need to arrive in usable condition. A cracked shoe organizer, torn storage bag, missing component, or incorrectly shipped item can interfere with the entire purpose of a purchase.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us at:

Email: [email protected]

Please include:

  • Your order number.

  • Your full name.

  • A brief explanation of the issue.

  • Clear photographs showing the product and any visible damage.

  • Photographs of the shipping package, if the exterior packaging is also damaged.

Our customer support team will review the information and determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

  • A replacement product.

  • Replacement components, when available.

  • A full or partial refund.

  • Another reasonable resolution agreed upon with the customer.

Customers should not discard damaged merchandise or packaging until the matter has been reviewed, particularly when photographs or additional verification may be required.

We will not require customers to accept store credit in place of a refund when a refund is legally required.

4. How to Request a Return

To make the return process straightforward, please follow these steps:

Step 1: Contact our support team.

Send an email to [email protected] with the subject line "Return Request" and include your order number.

Step 2: Explain the reason for your return.

Let us know whether the product did not meet your expectations, was unsuitable for your intended storage space, arrived damaged, or was received incorrectly.

Step 3: Wait for return instructions.

Our team will review your request and provide the applicable return instructions, including confirmation of the return destination.

Step 4: Prepare the merchandise.

Pack the item carefully to reduce the possibility of additional damage during transportation. Include the relevant accessories and product components.

Step 5: Send the return and provide tracking information.

When applicable, please share the return tracking number so that we can monitor the shipment.

Please do not send merchandise to an address that has not been confirmed by our customer support team.

5. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

  • Defective or damaged merchandise: If a product arrives defective, damaged, or materially different from the order, we will review the circumstances and provide an appropriate resolution. Where we are responsible for the problem, we will cover reasonable return shipping costs or arrange another suitable solution.

  • Incorrect merchandise: If we send an incorrect product, we will take responsibility for resolving the fulfillment error.

  • Change of mind: If a customer simply changes their mind or no longer needs the product, the customer may be responsible for the return shipping expense, where permitted by law.

  • Customer-caused damage: Additional costs resulting from damage caused after delivery may be considered when evaluating a return request.

Original shipping charges, if any, will be handled according to the reason for the return and applicable law.

6. Refund Policy

Once an authorized return has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will generally be issued to the original payment method.

Refund processing may involve the following stages:

  1. Receipt of the returned merchandise.

  2. Inspection of the product and verification of the return.

  3. Confirmation of the approved refund amount.

  4. Submission of the refund through the original payment channel.

  5. Processing by the customer's financial institution or payment provider.

We generally aim to initiate approved standard refunds within 5–10 business days after the return has been received and reviewed.

The time required for the funds to appear in the customer's account may vary depending on the payment provider, bank, or card issuer.

Refunds required by applicable law, including refunds for unshipped merchandise under applicable federal requirements, will be handled within the legally required timeframe.

7. Partial Refunds

In certain situations, a partial refund may be appropriate.

For example:

  • A customer returns only part of a multi-item storage set.

  • A product has missing components that affect its overall value.

  • Only some items in an order qualify for a refund.

  • A partial resolution is mutually agreed upon after reviewing the circumstances.

Any adjustment will be explained before the refund is finalized.

We will not use partial-refund deductions to avoid obligations arising from defective products or other legally protected consumer rights.

8. Order Cancellation Requests

Customers who wish to cancel an order should contact us as soon as possible.

If the order has not entered fulfillment or shipping, we will make reasonable efforts to cancel it and issue an applicable refund.

Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible. In that situation, customers may contact us about the return process after delivery.

We cannot guarantee that every cancellation request will be successful, especially when fulfillment operations are already underway.

9. Exchanges and Replacement Requests

If a customer receives the wrong storage size, an unsuitable product, or an item with a manufacturing issue, we encourage them to contact our support team before placing another order.

Exchanges and replacements are subject to product availability.

If an identical item is unavailable, we may discuss a refund or another mutually acceptable solution.

Replacement shipments will be arranged after the relevant issue has been reviewed and approved.

10. Refund Method and Payment Verification

For security and accounting purposes, refunds will normally be returned through the original payment method.

We may request additional order information when necessary to verify the transaction and prevent unauthorized refund requests.

We do not ask customers to disclose their complete payment card number, account password, or other unnecessary financial credentials through ordinary email communication.

11. Return Address

All authorized physical returns will be directed to the following address unless our customer support team provides different written instructions:

WM COMPANY LLC
15925 SW 308 STREET
HOMESTEAD, FL 33033
United States

Please contact us before sending a return package to ensure that it can be properly identified and processed.

12. Contact Us About Returns

We believe that a good shopping experience includes reliable assistance after the purchase.

For questions about eligibility, damaged items, replacement requests, cancellations, or refund progress, please contact:

WM COMPANY LLC
Attn: Joshua Berry
Email: [email protected]
Address: 15925 SW 308 STREET, HOMESTEAD, FL 33033, USA

We appreciate your trust in HavenBoxHub and will make reasonable efforts to handle every return request fairly, consistently, and professionally.