Privacy policy

At HavenBoxHub, we recognize that personal information deserves careful protection. Shopping for practical household organization products should be convenient, comfortable, and secure.

This Privacy Policy explains how WM COMPANY LLC collects, uses, maintains, and discloses information when customers visit our website, browse our products, place orders, communicate with our team, or otherwise interact with our services.

By accessing or using https://www.havenboxhub.shop/, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements imposed by applicable law.

1. Information We Collect

We may collect different categories of information depending on how customers interact with our website.

A. Personal Identification Information

When customers place an order or contact us, we may collect:

  • First and last name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order identification and transaction details.

  • Information voluntarily submitted through customer service communications.

This information helps us identify customers, verify orders, arrange deliveries, and respond to inquiries.

B. Order and Transaction Information

When a purchase is completed, we may collect information associated with the transaction, including:

  • Products purchased.

  • Product quantities.

  • Purchase date and time.

  • Order subtotal.

  • Applicable shipping fees.

  • Taxes and total payment amount.

  • Payment status.

  • Refund and cancellation records.

  • Shipping and delivery information.

Payment card details may be processed by authorized third-party payment providers. We generally do not store complete payment card numbers or security codes on our own systems.

C. Technical and Device Information

When visitors access our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Operating system.

  • Device characteristics.

  • Website access timestamps.

  • Pages visited.

  • Referring website information.

  • General interaction and navigation data.

This information helps us understand website performance, identify technical problems, and improve the shopping experience.

D. Customer Communication Information

If you contact our support team, we may retain the information contained in your communication, including order-related questions, product complaints, return requests, refund discussions, and other information you voluntarily provide.

We use these records to maintain service continuity and resolve customer concerns.

2. How We Use Personal Information

WM COMPANY LLC uses collected information for legitimate business purposes, including the following:

Order Processing and Fulfillment

We use customer information to confirm purchases, process transactions, prepare products for shipment, arrange delivery, and provide order-related notifications.

Customer Service

Your information helps us respond to questions about shoe storage boxes, shoe storage bags, clothing organizers, shipping arrangements, damaged products, returns, and refunds.

Payment Administration

Transaction information may be shared with payment processors and other authorized service providers to complete payments, verify transactions, prevent fraud, and process refunds.

Website Improvement

We may analyze browsing patterns, website traffic, and technical performance to improve page functionality, product presentation, navigation, and overall usability.

Security and Fraud Prevention

We may use relevant information to identify suspicious transactions, investigate unauthorized activity, protect our website, and maintain the integrity of our business operations.

Legal and Regulatory Compliance

We may process or retain information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our agreements, or protect legal rights.

Marketing and Promotional Communications

Where permitted by law and subject to applicable consent requirements, we may use contact information to provide product announcements, promotional messages, or updates about our offerings.

Customers may opt out of promotional emails through the unsubscribe instructions provided in the message or by contacting us.

Transactional messages, such as order confirmations and shipping notifications, may continue when necessary to complete a purchase or provide requested services.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support normal website operations.

These technologies may help us:

  • Remember certain browsing preferences.

  • Maintain shopping cart functionality.

  • Recognize returning visitors.

  • Understand website traffic.

  • Measure the effectiveness of website content.

  • Improve website loading and navigation.

  • Support security and fraud prevention.

Some cookies are essential to website functionality, while others may be used for analytics or advertising purposes.

Visitors may be able to control certain cookies through their browser settings or available website privacy controls. Disabling some cookies may affect shopping cart functionality or other website features.

Where legally required, we will provide appropriate notice and obtain consent before using non-essential tracking technologies.

4. How We Share Information

We do not sell customers' personal information for money.

However, we may disclose information to carefully selected third parties when necessary for legitimate business operations.

A. Payment Processors

Payment service providers may receive transaction information required to authorize payments, prevent fraud, and complete refunds.

B. Shipping and Delivery Providers

Shipping partners may receive customer names, delivery addresses, and relevant contact details to transport purchased products.

C. Website and Technology Providers

We may work with hosting providers, website platforms, analytics providers, security services, and technical support companies that help maintain our online store.

D. Customer Support Providers

Authorized service providers may assist with customer communications, order inquiries, and service administration.

E. Legal Authorities

We may disclose information when required by a valid legal obligation, court order, regulatory request, or other legally recognized process.

F. Business Transfers

If WM COMPANY LLC undergoes a merger, restructuring, acquisition, asset transfer, or similar business transaction, relevant information may be transferred as part of the transaction, subject to applicable privacy requirements.

Third-party service providers are expected to use personal information only for authorized purposes and in accordance with their applicable obligations.

5. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

These measures may include:

  • Restricted access to customer information.

  • Appropriate account and system safeguards.

  • Secure payment processing arrangements.

  • Website monitoring and maintenance.

  • Reasonable data retention procedures.

  • Internal controls for handling customer records.

Although we work to protect information, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including protecting their email accounts and avoiding the transmission of sensitive payment credentials through unsecured communications.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information.

  • Whether an order or customer service issue remains active.

  • Accounting and tax recordkeeping obligations.

  • Fraud prevention and security requirements.

  • Applicable legal limitation periods.

  • The resolution of disputes or refund claims.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under the age of 13.

We do not knowingly request or intentionally collect personal information from children under 13 without legally required parental involvement.

If we become aware that personal information has been collected from a child in circumstances where collection was not permitted, we will take reasonable steps to investigate and address the situation.

Parents or legal guardians who believe that a child has submitted personal information may contact us at [email protected].

8. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information we maintain about you.

  • Requesting correction of inaccurate personal information.

  • Requesting deletion of eligible personal information.

  • Obtaining a copy of certain personal information in a portable format.

  • Opting out of certain targeted advertising or qualifying data-sharing activities.

  • Withdrawing consent where processing is based on consent.

  • Requesting information about certain categories of personal information collected or disclosed.

  • Appealing a decision concerning a privacy rights request, where applicable.

Not every right applies to every individual or every category of information. Certain legal exceptions may also apply, including information necessary to complete transactions, comply with legal obligations, maintain security, or establish legal claims.

9. Florida Residents' Privacy Rights

We respect the privacy rights of Florida residents under applicable Florida law.

Florida's Digital Bill of Rights, where applicable to a covered business and qualifying consumer, may provide rights concerning access, correction, deletion, portability, and certain data-processing activities.

The law does not automatically apply to every small online retailer. Its applicability depends on statutory definitions, business thresholds, and other legal requirements.

Nothing in this policy is intended to limit rights that Florida residents may independently have under other applicable consumer protection or privacy laws.

10. California and Other State Privacy Rights

Although WM COMPANY LLC is located in Florida, our website may be accessible to customers in other states.

Where applicable, we will recognize privacy rights provided under the laws of the customer's state of residence.

For example, qualifying California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Depending on applicable law, these rights may include:

  • The right to know certain information about personal information collected.

  • The right to request deletion.

  • The right to correct inaccurate information.

  • The right to obtain certain information in a portable format.

  • The right to opt out of qualifying sales or sharing of personal information.

  • The right to limit certain uses of sensitive personal information.

  • The right not to receive unlawful discriminatory treatment for exercising privacy rights.

We do not knowingly sell personal information for monetary consideration.

11. Exercising Your Privacy Rights

To submit a privacy request, please email:

[email protected]

Please include:

  • Your full name.

  • The email address associated with your order or website interaction.

  • The type of privacy request.

  • Any relevant information that helps us locate the applicable records.

We may request reasonable information to verify your identity before processing a request.

Where required by law, authorized agents may submit requests on behalf of consumers, subject to applicable verification and authorization procedures.

We will respond within the timeframe required by applicable law.

12. Third-Party Websites and Services

Our website may contain links to external websites, payment services, shipping platforms, or other third-party resources.

These external services operate under their own privacy policies and practices.

WM COMPANY LLC does not control the independent privacy practices of third-party websites and cannot guarantee how those providers collect or use information.

We encourage visitors to review the privacy notices of external services before providing personal information.

13. International Data Processing

Depending on the location of our technology providers and service partners, certain information may be processed or stored outside the state or country where a customer resides.

Where cross-border transfers are subject to legal requirements, we will take reasonable steps to ensure that appropriate safeguards are applied.

14. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, website technology, legal obligations, or data protection practices.

Updated versions will be published on our website with a revised effective date.

Continued use of the website after an update means that visitors acknowledge the revised policy, subject to any consent requirements imposed by law.

15. Contact Information

For questions, concerns, or requests relating to this Privacy Policy, please contact:

WM COMPANY LLC
Attn: Joshua Berry
Email: [email protected]
Address: 15925 SW 308 STREET, HOMESTEAD, FL 33033, USA

We value customer trust and are committed to handling personal information responsibly and transparently.