Terms of service

Welcome to HavenBoxHub. These Terms of Service establish the conditions governing your access to and use of https://www.havenboxhub.shop/, including browsing, purchasing products, communicating with our customer support team, and interacting with other website features.

The website is operated by WM COMPANY LLC, a business located in Homestead, Florida.

Throughout these Terms, the words "we," "us," and "our" refer to WM COMPANY LLC. The words "you," "your," and "customer" refer to any individual or entity accessing or using our website.

By visiting our website or placing an order, you agree to comply with these Terms and any policies incorporated by reference.

1. About HavenBoxHub

HavenBoxHub provides practical storage and organization products intended to help customers maintain cleaner, more functional living spaces.

Our product offerings may include:

  • Shoe storage boxes designed to organize footwear and reduce clutter.

  • Shoe storage bags intended to keep footwear contained during storage or transportation.

  • Clothing storage boxes designed to organize garments and household textiles.

Product descriptions, photographs, measurements, colors, materials, and other specifications are provided to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that product information is accurate and useful. However, minor variations may occur due to manufacturing differences, lighting conditions, photography, screen settings, or product updates.

2. Eligibility to Use the Website

By using this website, you represent that:

  • You are legally capable of entering into a binding agreement.

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian, where permitted.

  • The information you submit is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not interfere with the operation, security, or availability of the website.

We reserve the right to restrict access or decline transactions when reasonably necessary to protect customers, our business, or the integrity of our services.

3. Product Information and Availability

We aim to provide clear and reliable descriptions of our storage products.

Customers should carefully review the product details before purchasing, particularly:

  • Product dimensions.

  • Storage capacity.

  • Quantity included in a set.

  • Material and construction.

  • Assembly requirements, if any.

  • Intended usage.

  • Available colors and styles.

A shoe storage box may not accommodate every footwear size or shape. Similarly, storage bags and clothing boxes may have capacity limitations depending on the dimensions and quantity of the items being stored.

Customers are responsible for reviewing the available specifications and determining whether a product is appropriate for their intended use.

Product availability may change without notice due to inventory conditions, supplier availability, or business circumstances.

We reserve the right to discontinue products, modify product specifications, or limit purchase quantities when reasonably necessary.

4. Pricing and Payment

All prices displayed on our website are expressed in the currency indicated during checkout.

The final purchase amount may include:

  • Product prices.

  • Applicable shipping fees.

  • Taxes required by law.

  • Other charges clearly disclosed before the order is submitted.

Our current shipping structure is:

  • Orders totaling $10.00 or more qualify for free shipping.

  • Orders totaling less than $10.00 are subject to a $5.99 shipping charge.

The applicable shipping fee will be displayed during checkout.

Customers agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

We reserve the right to correct pricing errors, inaccurate product information, and technical checkout errors, subject to applicable law and appropriate customer notification.

If an order cannot be fulfilled because of a pricing or inventory error, we may cancel the affected order and issue an appropriate refund.

5. Order Acceptance and Confirmation

Submitting an order constitutes an offer to purchase the selected products under the applicable checkout terms.

After an order is submitted, customers may receive an electronic confirmation acknowledging that the order has been received.

An order confirmation does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, decline, or cancel an order when circumstances reasonably justify doing so, including:

  • Suspected fraudulent activity.

  • Payment authorization failure.

  • Incorrect product pricing.

  • Inventory shortages.

  • Inaccurate shipping information.

  • Suspected unauthorized purchasing activity.

  • Legal or regulatory restrictions.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

6. Shipping and Delivery

We make reasonable efforts to prepare and dispatch orders within the applicable processing and shipping timeframes displayed on our website.

Delivery estimates are provided for planning purposes and are not guarantees unless expressly stated otherwise.

Shipping may be affected by:

  • Carrier operating conditions.

  • Weather events.

  • Transportation disruptions.

  • Incorrect or incomplete addresses.

  • Peak-season shipping volumes.

  • Unexpected inventory or fulfillment delays.

Customers are responsible for entering accurate shipping details when submitting an order.

If we discover that an order cannot be shipped within the applicable timeframe, we will provide the options required by applicable law, including consent to a delay or cancellation with an appropriate refund where required.

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before completing a purchase.

Our return procedures are intended to provide a clear process for evaluating eligible requests involving unused merchandise, defective products, damaged deliveries, incorrect shipments, and other qualifying circumstances.

Nothing in these Terms limits rights that consumers cannot waive under applicable law.

8. Acceptable Website Use

You agree not to use HavenBoxHub for any unlawful, deceptive, harmful, or unauthorized activity.

Prohibited conduct includes:

  • Attempting to access restricted website systems.

  • Introducing malicious code, viruses, or harmful software.

  • Interfering with website functionality.

  • Submitting false orders or fraudulent payment information.

  • Collecting customer information without authorization.

  • Using automated tools to disrupt website operations.

  • Reproducing website materials for unauthorized commercial purposes.

  • Misrepresenting your identity or affiliation.

  • Attempting to bypass security measures.

We may investigate suspected violations and take appropriate action, including restricting access, cancelling fraudulent orders, or pursuing legal remedies where appropriate.

9. Intellectual Property Rights

Unless otherwise stated, the website's content and presentation, including text, graphics, product descriptions, logos, design elements, images, and other materials, are owned by or licensed to WM COMPANY LLC or the relevant rights holders.

These materials are protected by applicable intellectual property laws.

You may browse the website and use its content for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

  • Copy substantial website content for commercial use.

  • Reproduce or distribute protected images.

  • Modify or republish our original materials.

  • Use our branding in a misleading manner.

  • Create derivative commercial materials using protected content.

  • Claim ownership of materials belonging to HavenBoxHub or its licensors.

All rights not expressly granted are reserved.

10. User Communications and Submitted Content

Customers may communicate with us through email or other available website channels.

By submitting content, including feedback, product comments, questions, or suggestions, you represent that you have the right to provide that content.

You agree not to submit material that is unlawful, threatening, defamatory, deceptive, infringing, or otherwise inappropriate.

We may use customer feedback to improve products, services, and website operations, subject to applicable privacy and intellectual property laws.

We do not claim ownership of customers' personal information merely because it is submitted through our website.

11. Third-Party Services

Our website may rely on third-party services for payment processing, website hosting, analytics, shipping, and other operational functions.

Such providers may operate independently and may be governed by separate contractual terms and privacy policies.

We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

12. Product Use and Customer Responsibility

Our storage products are intended for ordinary household organization and related uses consistent with their product descriptions.

Customers should:

  • Follow applicable product instructions.

  • Avoid exceeding stated weight or capacity limitations.

  • Keep products away from inappropriate heat or hazardous conditions.

  • Handle storage containers and structural components carefully.

  • Avoid using products for purposes inconsistent with their design.

  • Keep packaging materials and small components away from young children when appropriate.

Shoe storage boxes and clothing storage products should be used in a manner consistent with their construction and intended function.

We are not responsible for damage resulting from misuse, unauthorized modifications, improper assembly, or use beyond the product's stated capabilities, except where liability cannot legally be excluded.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that:

  • Website access will always be uninterrupted.

  • All technical functions will be error-free.

  • Every product will meet individual preferences.

  • Every display will reproduce product colors identically.

  • External shipping or payment services will operate without interruption.

Nothing in this section excludes or limits any warranty that cannot legally be disclaimed under applicable law.

Any applicable product warranties will be governed by their specific terms and mandatory legal requirements.

14. Limitation of Liability

To the fullest extent permitted by law, WM COMPANY LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of the website or products, including certain losses of profits, data, or business opportunities.

Where liability may legally be limited, our aggregate liability arising from a particular purchase will not exceed the amount paid for the affected product or order, except where a different measure is required by applicable law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, gross negligence where exclusion is prohibited, personal injury caused by negligence where liability cannot be limited, or other liability that applicable law does not permit us to exclude.

15. Indemnification

To the extent permitted by law, you agree not to use the website in a manner that causes unlawful harm to WM COMPANY LLC, its personnel, service providers, or other users.

You may be responsible for losses and reasonable expenses resulting from your material breach of these Terms, fraudulent conduct, or unlawful misuse of the website.

This provision does not require you to indemnify us for our own unlawful conduct or liabilities that cannot legally be shifted to consumers.

16. Force Majeure

We will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation interruptions, labor disputes, public emergencies, government restrictions, cyber incidents, and widespread technical failures.

We will make reasonable efforts to communicate material fulfillment disruptions and provide available alternatives where appropriate.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

That policy explains how personal information may be collected, used, retained, and disclosed.

By using our website, you acknowledge that your information may be processed in accordance with the Privacy Policy and applicable privacy laws.

18. Governing Law and Jurisdiction

These Terms will be governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws, except where mandatory consumer protection laws provide otherwise.

Subject to applicable law, disputes arising from these Terms or transactions conducted through our website may be brought before the competent state or federal courts located in Florida.

Nothing in this provision prevents a consumer from exercising a non-waivable right to bring a claim in another legally appropriate jurisdiction.

19. Changes to These Terms

We may revise these Terms from time to time to reflect operational developments, website improvements, or changes in legal requirements.

The updated version will be published on our website with a revised effective date.

Customers should review this page periodically to remain informed about the conditions governing their use of HavenBoxHub.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable website policies, constitute the principal terms governing your use of our website and purchases made through it.

Where a specific policy addresses a particular subject in greater detail, that policy will apply to the relevant subject, subject to mandatory law.

22. Contact Information

For questions about these Terms, purchases, or website services, please contact:

WM COMPANY LLC
Attn: Joshua Berry
Email: [email protected]
Address: 15925 SW 308 STREET, HOMESTEAD, FL 33033, USA

Thank you for choosing HavenBoxHub. We appreciate your business and look forward to helping you create a more organized living space.